Our team has resolved the previous issue with in-app support chat. We appreciate your patience as we worked to resolve this issue.

Our monitoring has confirmed all Afterpay payments on Shopify in Australia are processing and confirming normally. No further impact is expected. We apologise for any inconvenience caused.

The issue has been identified and mitigated. A recent rollout was causing payment confirmation redirects to be incorrectly blocked by a firewall rule. No payments were lost during this incident; the issue only affected the confirmation page displayed to customers after payment had already been processed. We apologise for any inconvenience.