All Systems Operational

Updated a few seconds ago

Online API




Operational

In-Store API




Operational

Consumer Portal




Operational

Mobile Application




Operational

Merchant Portal




Operational

Shop Directory - www.afterpay.com




Operational

1

Incidents Last 30 Days

2

Maintenances Last 30 Days

1

Upcoming Maintenances

Scheduled Maintenance

Schedule

May 18, 2022 18:00 - 19:00 AEST
May 18, 2022 08:00 - 09:00 UTC

Components

Online API, In-Store API, Consumer Portal, Merchant Portal

Locations

Australia, New Zealand, North America, Canada

Description

A piece of routine maintenance affecting the afterpay.com TLS cipher suite has been scheduled. At 18h00 AEST Wednesday 18 May 2022, the afterpay.com TLS cipher suite will undergo changes inline with continued compliance policy. The proposed change will apply to the afterpay.com domain and subdomains.

History (Last 30 days)

Incident Status

Operational


Components

Online API, In-Store API


Locations

North America, Canada




May 20, 2022 11:00 AEST
May 20, 2022 01:00 UTC
[Resolved] Transaction service has been restored in full.

May 20, 2022 10:50 AEST
May 20, 2022 00:50 UTC
[Investigating] A loss in transaction services for US and CA has been detected. Engineering team are responding to recover service.

Description

Dear Valued Partner, We’re reaching out to advise of an upcoming change to the afterpay.com TLS/SSL certificate. At 10h00 AEST Tuesday 10 May 2022, the afterpay.com SSL certificate will be removed and will be replaced with a new SSL certificate. The proposed change will apply to the afterpay.com domain and subdomains. What does this mean to you? For most partners, this change will not require any action on your part and there will be no effect to your Afterpay integration. If you only allow specific Root CA certificates in your environment, an additional Root CA certificate will need to be present in your environment. The Technical Details It is recommended that both the new (Baltimore CyberTrust Root) and present (DigiCert High Assurance EV Root CA) Root CA certificates are added to your default Root CA store relevant to your environment so that they both persist at the same time. The 2 Root CA Certificates are listed below in both PEM & DER/CRT format: Cloudflare’s Root CA Certificate (new) - Baltimore CyberTrust Root - PEM Format - https://cacerts.digicert.com/BaltimoreCyberTrustRoot.crt.pem - DER/CRT Format - https://cacerts.digicert.com/BaltimoreCyberTrustRoot.crt DigiCert’s Root CA Certificate (present) - DigiCert High Assurance EV Root CA - PEM Format - https://cacerts.digicert.com/DigiCertHighAssuranceEVRootCA.crt.pem - DER/CRT Format - https://cacerts.digicert.com/DigiCertHighAssuranceEVRootCA.crt References: https://www.digicert.com/kb/digicert-root-certificates.htm It is likely that both of these Root CA certificates exist in your default Root CA store as standard as these are typically maintained automatically in your base operating system. However, if you only allow specific Root CA certificates in your environment, the Root CA certificates identified in this email will need to be added. Only the Root CA certificate will need to be added. The remainder of the SSL certificate chain will be applied during the typical SSL handshaking process. If you have any queries please contact our merchant services team here - https://afterpay.formstack.com/forms/global_merchant_technical_support Thank you for your continued support. Afterpay Merchant Services Team


Components

Online API, In-Store API, Consumer Portal, Merchant Portal


Locations

Australia, New Zealand, North America, Canada


Schedule

May 10, 2022 10:00 - May 10, 2022 10:30 AEST
May 10, 2022 00:00 - May 10, 2022 00:30 UTC



May 18, 2022 01:36 AEST
May 17, 2022 15:36 UTC
[Update] Maintenance has completed

May 18, 2022 01:36 AEST
May 17, 2022 15:36 UTC
[Update] Maintenance has completed