All Systems Operational

Updated a few seconds ago

Online API




Operational

In-Store API




Operational

Consumer Portal




Operational

Mobile Application




Operational

Merchant Portal




Operational

Agency API




Operational

Shop Directory




Operational

2

Incidents Last 30 Days

0

Maintenances Last 30 Days

0

Upcoming Maintenances

History (Last 30 days)

Service DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Online API, In-Store API, Consumer Portal, Mobile Application, Merchant Portal, Agency API, Shop Directory


Locations

North America, Canada



October 21, 2025 03:24 UTC
[Resolved] Operational

Service has been successfully restored. Thank you for your patience. We will continue monitoring to ensure ongoing stability.

October 21, 2025 02:51 UTC
[Identified] Partial Service Disruption

Partial service restoration has been achieved - Successful orders are now being processed. The team is still working on full service restoration.

October 21, 2025 00:23 UTC
[Identified] Service Disruption

We are actively working to restore service following the degradation. We apologise for the inconvenience.

October 20, 2025 23:57 UTC
[Identified] Partial Service Disruption

We have identified that the issue is caused by a third-party service. Our team is actively working to restore full service as quickly as possible.

October 20, 2025 20:25 UTC
[Investigating] Partial Service Disruption

We're currently investigating a service degradation in the US region, affecting multiple endpoints. We're addressing this issue with the highest priority. We will update with further details.
Service DisruptionService Disruption

Incident Status

Service Disruption


Components

Online API, In-Store API, Consumer Portal, Mobile Application, Merchant Portal, Agency API, Shop Directory


Locations

North America, Canada



October 20, 2025 11:44 UTC
[Resolved] Operational

Service is now restored. We will continue to monitor the service to ensure availability.

October 20, 2025 09:36 UTC
[Monitoring] Operational

Third party vendor has confirmed they have implemented a fix and we are beginning to observe significant signs of recovery in US/CA - we will continue to monitor.

October 20, 2025 08:26 UTC
[Identified] Service Disruption

The third-party vendor is actively working to resolve the issue that is causing degradation in the US/CA region. We will continue to provide updates as more information becomes available.

October 20, 2025 07:43 UTC
[Identified] Service Disruption

Degradation remains in US regions, the team continue to respond and work to restore full service.

October 20, 2025 07:15 UTC
[Identified] Service Disruption

The issue has been identified as originating from a third-party vendor. We are actively working to restore full service as quickly as possible.

October 20, 2025 07:01 UTC
[Investigating] Service Disruption

Service in the US has degraded again. The team is actively working to restore stability.

October 20, 2025 06:40 UTC
[Resolved] Operational

Services is now restored and we will continue to monitor.

October 20, 2025 06:20 UTC
[Investigating] Service Disruption

Service has degraded across all environments again. The team is working to restore stability.

October 20, 2025 05:30 UTC
[Resolved] Operational

Services is now restored for both AU & US and we will continue to monitor.

October 20, 2025 05:13 UTC
[Monitoring] Service Disruption

Service has been restored in AU. Restoration efforts are still ongoing for other regions.

October 20, 2025 04:49 UTC
[Investigating] Service Disruption

The team is actively investigating the issue.

October 20, 2025 03:27 UTC
[Investigating] Service Disruption

The degradation continues. The team is actively responding and is continuing to investigate.

October 20, 2025 02:58 UTC
[Investigating] Service Disruption

We're currently investigating a service degradation across all regions. It's affecting multiple endpoints. The team is working on this as a priority, An update will be provided as soon as possible.